Refund policy
Last updated: July 21, 2026.
We want you to be happy with your purchase. If something isn't right, you may request a return within 14 days of the delivery date.
Eligibility
- Items must be unused and in their original condition and packaging.
- For hygiene reasons, some items (such as pierced jewelry and opened personal-care products) cannot be returned. This is noted on the product page where it applies.
- Items marked Final Sale or Clearance at the time of purchase cannot be returned.
How to start a return
Email customersupport@shopag.co with your order number and the item(s) you'd like to return. We reply within one business day with step-by-step instructions and the return address. Please wait for our return authorization before shipping anything back.
Return shipping
Customers cover return shipping unless the item arrived damaged, defective, or incorrect. In those cases we pay return shipping and send a free replacement or a full refund.
Items with shipping included in the price
Many of our items include shipping in the price, so there's no separate shipping charge at checkout — the price you pay already covers delivering the item to you. For these items, the included (outbound) shipping is non-refundable: if you return an item because you changed your mind, the shipping cost included in your order is deducted from your refund, since that shipping was already used to deliver your item to you. You'll be refunded the item's price, less the included shipping. This is in addition to return shipping, above. If your item arrived damaged, defective, or incorrect, none of this applies — you receive a full refund including all shipping, or a free replacement.
Refunds
Once we receive and inspect your return and confirm it's unused and in original condition, we issue a refund to your original payment method within 5-10 business days, and email you to confirm.
Damaged or wrong item
Contact us within 48 hours of delivery with a photo for expedited resolution. We'll arrange a free replacement or full refund, and you won't pay return shipping.
Contact
Email customersupport@shopag.co or call +1 (518) 416-0403. We respond within one business day.