FAQ

Frequently Asked Questions

Who is Apex Goods Co?

Apex Goods Co is an independent online retailer based in Albany, New York, operating as a trade name of Apex Data Labs LLC, a registered New York company. We curate affordable home, tech, beauty, and lifestyle products.

Where do your products ship from, and how long does delivery take?

We work with vetted fulfillment partners, including overseas suppliers, so some items ship directly from those partners. Orders are processed within 1-2 business days and most arrive within 7-21 days. Every order includes tracking. Full details are on our Shipping page.

Can I track my order?

Yes. You will receive a tracking number by email as soon as your order ships.

What is your return and refund policy?

You have 14 days from delivery to request a return on unused items in original condition. Email us and we will send instructions and the return address. Refunds are issued to your original payment method within 5-10 business days of us receiving the return. Damaged or incorrect items are replaced or refunded at no cost to you. See our Returns & Refunds policy.

Is my payment secure?

Yes. Our entire store uses SSL encryption, and checkout is processed through a PCI-DSS compliant, encrypted payment system. We never see or store your full card details.

What payment methods do you accept?

We accept major credit and debit cards along with the standard secure payment options shown at checkout.

How do I contact you?

Email customersupport@shopag.co or call +1 (518) 416-0403, Monday to Friday, 9:00am to 5:00pm ET. Our mailing address is 79 North Pearl St, Flr 2, Albany, NY 12207. We reply within one business day.

What if something goes wrong with my order?

Contact us within 48 hours of delivery with a photo and we will make it right quickly, with a free replacement or a full refund.